FAQs
Custom Cut Orders
Is there a charge for cut-to-size orders?
Is there a charge for cut-to-size orders?
No, we currently offer free custom cuts.
How often do prices change?
How often do prices change?
Our prices and available inventory updates daily. If one of our costs change it will be reflected online the following day.
Ordering
Can I cancel my order?
Can I cancel my order?
Once an order is prepped and cut by our team it cannot be cancelled. If there is an issue with your order, please contact our team immediately.
Please have your order number ready to reference.
Main: 902-468-1112
Toll-free: 1-888-468-9344
Email: sales@metalsrus.ca
What if I want to speak to someone?
What if I want to speak to someone?
Contact us with any questions, concerns, or feedback.
Main: 902-468-1112
Toll-free: 1-888-468-9344
Email: sales@metalsrus.ca
Shipping
Where do you ship?
Where do you ship?
Metals 'R' Us serves all of Canada.
Delivery times vary based on your location and shipment method.
How long will it take to receive my order?
How long will it take to receive my order?
Orders placed by 1pm Atlantic time will ship the next business day.
If your order requires more time to fulfill we'll get in touch via phone or email to advise on your shipment.
* Next business day shipping is our goal. In some instances this may not be possible. We do not reimburse/discount orders if this goal is not met.
Returns and Refunds
How do I return a product?
How do I return a product?
If your order is eligible for a return please contact our sales team to begin the process.
Please review our return/refund policy before placing an order.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).